OTHER SERVICES​

Access

 

If you need an interpreter: call the Translating and Interpreting Service for an interpreter to help you speak to any of the agencies in this section. Ask the interpreter to put you through to the agency you need. For more information about the Translating and Interpreting Service visit their website here or call: 131 450

If you are are deaf, hard of hearing and/or have a speech impairment, use the National Relay Service to phone any of the agencies (including Victoria Legal Aid) in this section for free. For more information about the NRS visit their website here.

TTY users: Call 133 677 and then ask for the phone number you need. Include the area code.

Speak and listen users: Call 1300 555 727 and then ask for the phone number you need. Include the area code

 

Legal

Federation of CLC  - www.communitylaw.org.au/ 
If Northern Community Legal Centre cannot help there are around 48 other Community Legal Centres across Victoria. The Federation of Community Legal Centres Victoria is the peak body and provides referral information about other legal centres.

 

Victoria Legal Aid - www.legalaid.vic.gov.au/ 
Victoria Legal Aid helps people who are seeking legal advice for legal issues. They also provide written legal information on their website.

 

The Law Institute of Victoria -  www.liv.asn.au/LIV-Home/For-the-Community/Find-a-Lawyer-and-Other-Professionals/Find-a-Lawyer-Referral-Service


Many private lawyers will provide 30 minutes of free advice. The Law of Institute of Victoria provides a listing of private lawyers who will do so. 

 

Justice Connect - www.justiceconnect.org.au

Justice Connect facilitates the provision of pro bono legal services

 

Justice of the Peace - www.justice.vic.gov.au/justice-system/legal-assistance/find-a-justice-of-the-peace-by-appointment
Justice of the Peace (JP). The role of JP volunteers in Victoria is largely administrative, with their primary role focused on attesting to the execution of a document, witnessing a statutory declaration, witnessing an affidavit, certifying a true copy of an original document and certifying a person’s identity. To locate a JP in Victoria, you can search on their website or call their enquiry line.

The Law Handbook - www.lawhandbook.org.au
The Law Handbook is a free online resource with a comprehensive and plain English guide on a wide range of legal issues.

 

Family Violence

Victoria Police: 000 (triple zero)

The Orange Door

Berry Street Northern Region Family Violence Service: 03 9450 4700, Monday to Friday 9am-5pm

Safe Steps: 1800 015 188 (freecall), 24 hour emergency help

National Sexual Assault and Family Violence Counselling Service: - 1800 RESPECT (1800 737 732, freecall), 24 hour counselling

WIRE - Women's Information: 1300 134 130, Monday to Friday 9am-5pm 

Multicultural Centre for Women's Health: 03 9418 0999 or 1800 656 421

inTouch Multicultural Centre Against Family Violence: 1800 755 988

Domestic Violence Resource Centre Victoria: (03) 8346 5200, Monday to Friday: 9am - 5pm

No To Violence (Men's Referral Service): 1300 766 491, 24 hour help

Djirra Aboriginal Family Violence Prevention & Legal Service:  1800 105 303

Family Violence Law Help Resources: www.familyviolencelaw.gov.au/

 

Consumer and Debt

 

Lentara Uniting Care (for financial counselling): 9351 3600

Consumer Action Law Centre: 9629 6300

Financial Ombudsman’s Service (including disputes with an insurer): 1800 367 287

Telecommunications Industry Ombudsman: 1800 062 058

Energy and Water Ombudsman Victoria: 1800 500 509

Australian Competition and Consumer Commission: 1300 302 502